Frequently Asked Questions
How long does it take to design a logo?
Most logos take anywhere from 2 weeks to 6 weeks depending on your feedback. As we go through the logo design process, you will be sent updates that require feedback, the sooner this feedback is responded to the faster everything gets done.
How long does it take to design and build a website?
Designing a website takes about 1-2 weeks if all the content for the website is given. If you are still working through content, we can get a design approved, but development cannot be completed without the information that is going to go on any given page. Development can take anywhere from 2 weeks to 3 months.
Do you offer ongoing website maintenance packages?
Yes we do! Our monthly website maintenance packages include basic uptime/downtime and we make sure nothing breaks. We make sure all plugins and everything on your backend remains up to date, as well as keeps a backup of your entire website in the case of any hosting issues arise, which we manage as well. You can view our different packages here. Be sure to click the website maintenance tab!
How do you collect payment?
We will send you an invoice that line items the different services we will be providing for you. Once the non-refundable minimum 50% deposit of the invoice is paid, the work will commence.
Do you have a refund policy?
We do offer refunds to those clients that choose to back out before any work has been completed. This refund will process within 30 days from the time the refund is requested. Majority of the time we would prefer to keep your business and help you work through any issues you may have, but if it is absolutely necessary the refund process will begin. If work has been completed, then you will only be refunded the remaining 50% if all was paid up front.
If you have additional questions, feel free to leave us a message on our contact page.